• Scope:

  This Privacy Policy explains how we handle personal information when you visit our website, submit an enquiry, communicate with us, or use services we provide.

• Information We Collect:

  We may collect your name, email address, phone number, business name, project details, messages, and any files or information you choose to send us. We may also collect website usage information such as device, browser, pages visited, referral source, approximate location, and analytics or cookie data.

• How We Collect Information:

  We collect information directly from you through forms, email, meetings, calls, project onboarding, and service requests. Some technical information may be collected automatically through website hosting, analytics, security, and cookie technologies.

• How We Use Information:

  We use personal information to respond to enquiries, prepare proposals, deliver website and digital services, manage projects, provide support, improve our website and services, maintain security, keep business records, and comply with legal obligations. We may send relevant service or marketing communications where permitted, and you can ask us to stop.

• Disclosure:

  We do not sell personal information. We may disclose information to service providers who help us operate our website, email, hosting, analytics, security, project management, payments, automation, or customer support systems. We may also disclose information where required by law or to protect our rights, users, systems, or business.

• Overseas Service Providers:

  Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect personal information in line with applicable privacy obligations.

• Cookies and Analytics:

  Our website may use cookies, analytics, pixels, and similar technologies to understand site performance, improve content, prevent abuse, and measure enquiries. You can manage cookies through your browser settings, although some features may not work as expected if cookies are disabled.

• Security and Retention:

  We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep personal information for as long as needed for the purpose it was collected, for legitimate business records, or as required by law, then delete or de-identify it where practical.

• Access and Correction:

  You can contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding.

• Complaints:

  If you have a privacy concern, contact us first so we can review and respond. We will take reasonable steps to investigate your complaint and let you know the outcome. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.

• Third-Party Links:

  Our website may link to third-party websites or services. We are not responsible for the privacy practices or content of those external services, so you should review their policies before providing personal information.

• Children:

  Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

• Changes:

  We may update this Privacy Policy when our services, legal requirements, or information handling practices change. The latest version will be published on this page with the effective date below.

• Contact:

  Questions, access or correction requests, and privacy complaints can be sent to contact@vritul.com.au.

This Privacy Policy applies to Vritul Pty Ltd's website, enquiries, and digital services unless a separate written agreement or policy says otherwise.